ArcMate is the industry leader in technical support. We support our machines with unlimited phone and web support for the life of the machine. On this website and in the provided instructions CD there are guides to help you in building and operating your machine. If any questions, problems, or concerns arise during assembly or operation of the machine please feel free to contact our technical support staff.
ArcMate Technical Support
7:30AM-5:30PM Monday – Friday
The ArcMate technical support team comes from professional machinery manufacturing background to better serve our customers.
Nicholas Chen – QA Manager
Chen came to ArcMate after managing CHR(China High Railway) support department 5 years.He has been go to Japan and German for one year separately .He enjoys programming computers and debugging all kind of CNC system.Chen also ever had gone to German for studying the CNC System design one year.
Jone Hong – Technical Support Manager
Jone originates from Hubei province, a beautiful place located along the Changjiang river , and he enjoyed living in the forest with place has woods and stream. Jone enjoys mechanical drawing .he is also a sports lover ,especially in the ping-pong and running.Jone had ever worked in a world famous vehicle factory for the designer in Japan 4 years .